What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I cancel my Jotform

    Asked by EventsByImage on February 03, 2015 at 05:42 PM

    Hi.  I recently ordered JotForm about 2 weeks ago and upgraded to the $9.95 a month.  I saw online that we can cancel and I'd like to do that.  Please advise the most efficient way to do that.


    Kind regards,

    Lori Kuhlman

    Events By Image

    JotForm upgraded and
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    JotForm Support

    Answered by Kiran on February 03, 2015 at 07:15 PM

    Hello Lori,

    You can downgrade your JotForm account to Free from the billing section of your account. 

    Once the account is opted for downgrade, it'll be holding premium status till the next billing date. If you do not want to be a premium user for now and looking to cancel the subscription immediately, please let us know. We will be happy to help.

    Thank you!