Does Jotform Provide Secure Forms?

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    Asked on August 19, 2010 at 11:44 AM

    Does jotform provide all the security for my forms?  Or Do I have to purchase an SSL certificate on my site?

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    Answered on August 23, 2010 at 09:18 AM

    JotForm has SSL feature, so you do not need an SSL certificate. You can just link to https:// form page and the form and submissions will be served securely.

    However, if you need to add the form to your web page you will need a security certificate since it is on your site.

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    Answered on September 08, 2011 at 08:23 AM

    What about when using the form in an app in Facebook? Do we need to add a security certificate then? When i use the form with the address set as https i get a 'Connection is untrusted' error in my browser?



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    Answered on September 08, 2011 at 09:35 AM

    Hi PlayLab,

    May we ask for the URL of the Facebook page where your secure form is currently embedded?

    I have opened your form using the standalone JotForm URL and I got the warning that your "page included other resources that are not secure." This is because your form contains an image that is hosted by an unsecure domain. In your case, the image is hosted by ( You can save a copy of this image in your desktop and upoad it using the JotForm image uploader. Just make sure that you're logged in to your JotForm account using domain.

    Please try and let us know how it goes. 


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    Answered on September 08, 2011 at 10:16 AM

    Thanks for getting back. Turns out it wasn't the image causing trouble for me (although I have now done as you suggested too) it was becuase I hadn't noticed the difference in your secure and non-secure URLs for the form: as opposed to


    I was just putting httpS instead on the same URL. All working now.


    My next mission is to work out how to use <?php if($pagedata[liked]==true): ?>  code so I can offer fan and non-fan data.



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    Answered on September 09, 2011 at 02:46 AM

    Hi there,

    We're glad you've solved your form's security issues already. And for your next question, as much as we would like to help you, since it concerns Facebook features, you can try to ask their side first. You can reach them through

    Hope you find this helpful.

    If you have further issues and concerns, please feel free to contact us again.


     Albert JotForm Support

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    Answered on September 18, 2011 at 07:21 PM

    Hello there!

    Can I jump in with another question, or should I be posting this elsewhere?

    I think this is another flavor of the same question: if I use the iFrame Secure link to "Display" a form on my Wordpress Page, does that place it under the SSL Certificate on your site?


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    Answered on September 19, 2011 at 05:19 AM

    Hi trinityavatar,

    Yes it does. The page within the iframe (which is your form) will remain secure as long as you use the secure embed code option (that is, the URL starts with https://).

    In your browser, the users will not see it as secure since the parent page is presumably not secure (your WordPress page). Web browsers, to my knowledge, only displays security information of the parent page.

    Please let us know if you have any other questions or concerns.