JotForm data center location

  • fkop
    Asked on February 4, 2015 at 5:10 AM

    Hello, short question. Where is the jotform data (the filled in forms) hosted. We are considering using jotform for a service where hosting within the European Union is a critical requirement. I tried to find the info on the website, but was not able to find.

    Thanks for your help.

    Frank

  • Jan
    Replied on February 4, 2015 at 9:42 AM

    Hi,

    Thank you for contacting us.

    JotForm data centers are located in the US and Germany. We have 2 data centers in the US (Texas and Virginia) and 1 data center in Germany.

    Hope this helps. Thank you!

     

  • jenspepie
    Replied on March 9, 2015 at 10:36 AM

    Hi,

    how can I know (or configure) in which data center my data are hosted?

    Or, in other words, can I use JotForm to host any data in accordance with EU law?

    Thanks
    Jens

  • Priv
    Replied on March 9, 2015 at 12:38 PM

    Hi,

    Under EU law it is not allowed to transfer personal data to US without proper arrangements. Also in addition to exact legal details many companies now prefer that their data is not stored in US (distrust of US intelligence agencies). Therefore hosting in EU countries only would make the jotform service stronger. Or it could even turn out to be a deal breaker in certain case.

    An alternatively would be an approved safe harbor deal http://www.computerweekly.com/news/2240218892/EU-data-privacy-authorities-approve-Microsoft-Azure-Office-365-and-other-cloud-services. After such approval EU companies might still be hesitant, but at least some safeguards would be in place.

    Maybe this is a topic to discuss with jotform management as it might be of strategic importance.

    Regards,

    Frank

     

  • Charlie
    Replied on March 9, 2015 at 1:42 PM

    Hi Priv,

    I've created a separate thread so that we can further help you regarding your question or concern.

    Please refer to this link instead: http://www.jotform.com/answers/529763. We will address to it accordingly.

    Thank you.

  • Steve VP of Sales Operations
    Replied on April 7, 2015 at 4:01 PM

    Hello!

    Great news. We're now Safe Harbor certified. Please see our updated Privacy policy here.

    http://www.jotform.com/privacy/

    Do let us know if you have any questions!

  • KadeJM
    Replied on November 2, 2015 at 8:55 AM

    Fkop, We would like to inform you that due to recent changes with EU Data Center Laws we have found a solution to Safe Harbor invalidation. You are more than welcome to read about it via this link here http://www.jotform.com/eu-safe-forms/ and move your account to our European Servers.

    JotForm data center location Image 1 Screenshot 20

     

  • Barry Ribbeck
    Replied on July 15, 2016 at 10:29 AM

    Who is the US data center provider for Jotform?
  • Charlie
    Replied on July 15, 2016 at 10:43 AM

    @Barry Ribbeck

    To better assist you, I have opened a separate thread for your question. Please refer to this link instead: https://www.jotform.com/answers/883470. I will address it shortly.

    Thank you for your understanding.