What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm data center location

    Asked by fkop on February 04, 2015 at 05:10 AM

    Hello, short question. Where is the jotform data (the filled in forms) hosted. We are considering using jotform for a service where hosting within the European Union is a critical requirement. I tried to find the info on the website, but was not able to find.

    Thanks for your help.

    Frank

    hosting data center data hosted data center location
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    JotForm Support

    Answered by Jan on February 04, 2015 at 09:42 AM

    Hi,

    Thank you for contacting us.

    JotForm data centers are located in the US and Germany. We have 2 data centers in the US (Texas and Virginia) and 1 data center in Germany.

    Hope this helps. Thank you!

     

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    Answered by jenspepie on March 09, 2015 at 10:36 AM

    Hi,

    how can I know (or configure) in which data center my data are hosted?

    Or, in other words, can I use JotForm to host any data in accordance with EU law?

    Thanks
    Jens

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    Answered by Shadae on March 09, 2015 at 11:57 AM

    Hi Jens,

    I am not sure to which EU law you are referring to, but we do have our own terms and conditions, maybe this will help to determine that: http://www.jotform.com/terms/ and http://www.jotform.com/privacy/ 

    As it relates to the data center that your data will be hosted on, there is no way to configure it to be hosted at a specific location and the data will be hosted at all data center as once.

    Please inform us if you need further assistant.

    Thank you.

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    Answered by Priv on March 09, 2015 at 12:38 PM

    Hi,

    Under EU law it is not allowed to transfer personal data to US without proper arrangements. Also in addition to exact legal details many companies now prefer that their data is not stored in US (distrust of US intelligence agencies). Therefore hosting in EU countries only would make the jotform service stronger. Or it could even turn out to be a deal breaker in certain case.

    An alternatively would be an approved safe harbor deal http://www.computerweekly.com/news/2240218892/EU-data-privacy-authorities-approve-Microsoft-Azure-Office-365-and-other-cloud-services. After such approval EU companies might still be hesitant, but at least some safeguards would be in place.

    Maybe this is a topic to discuss with jotform management as it might be of strategic importance.

    Regards,

    Frank

     

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    JotForm Support

    Answered by Charlie on March 09, 2015 at 01:42 PM

    Hi Priv,

    I've created a separate thread so that we can further help you regarding your question or concern.

    Please refer to this link instead: http://www.jotform.com/answers/529763. We will address to it accordingly.

    Thank you.

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    JotForm Support

    Answered by steve on April 07, 2015 at 04:01 PM

    Hello!

    Great news. We're now Safe Harbor certified. Please see our updated Privacy policy here.

    http://www.jotform.com/privacy/

    Do let us know if you have any questions!

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    JotForm Support

    Answered by KadeJM on November 02, 2015 at 08:55 AM

    Fkop, We would like to inform you that due to recent changes with EU Data Center Laws we have found a solution to Safe Harbor invalidation. You are more than welcome to read about it via this link here http://www.jotform.com/eu-safe-forms/ and move your account to our European Servers.

     

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    Answered by Barry Ribbeck  on July 15, 2016 at 10:29 AM

    Who is the US data center provider for Jotform?
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    JotForm Support

    Answered by Charlie on July 15, 2016 at 10:43 AM

    @Barry Ribbeck

    To better assist you, I have opened a separate thread for your question. Please refer to this link instead: https://www.jotform.com/answers/883470. I will address it shortly.

    Thank you for your understanding.