- fkopAsked on February 04, 2015 at 05:10 AM
Hello, short question. Where is the jotform data (the filled in forms) hosted. We are considering using jotform for a service where hosting within the European Union is a critical requirement. I tried to find the info on the website, but was not able to find.
Thanks for your help.
- JotForm SupportJanAnswered on February 04, 2015 at 09:42 AM
Thank you for contacting us.
JotForm data centers are located in the US and Germany. We have 2 data centers in the US (Texas and Virginia) and 1 data center in Germany.
Hope this helps. Thank you!
- ShadaeAnswered on March 09, 2015 at 11:57 AM
I am not sure to which EU law you are referring to, but we do have our own terms and conditions, maybe this will help to determine that: http://www.jotform.com/terms/ and http://www.jotform.com/privacy/
As it relates to the data center that your data will be hosted on, there is no way to configure it to be hosted at a specific location and the data will be hosted at all data center as once.
Please inform us if you need further assistant.
- PrivAnswered on March 09, 2015 at 12:38 PM
Under EU law it is not allowed to transfer personal data to US without proper arrangements. Also in addition to exact legal details many companies now prefer that their data is not stored in US (distrust of US intelligence agencies). Therefore hosting in EU countries only would make the jotform service stronger. Or it could even turn out to be a deal breaker in certain case.
An alternatively would be an approved safe harbor deal http://www.computerweekly.com/news/2240218892/EU-data-privacy-authorities-approve-Microsoft-Azure-Office-365-and-other-cloud-services. After such approval EU companies might still be hesitant, but at least some safeguards would be in place.
Maybe this is a topic to discuss with jotform management as it might be of strategic importance.
- CharlieAnswered on March 09, 2015 at 01:42 PM
I've created a separate thread so that we can further help you regarding your question or concern.
Please refer to this link instead: http://www.jotform.com/answers/529763. We will address to it accordingly.
- JotForm SupportsteveAnswered on April 07, 2015 at 04:01 PM
Do let us know if you have any questions!
- KadeJMAnswered on November 02, 2015 at 08:55 AM
Fkop, We would like to inform you that due to recent changes with EU Data Center Laws we have found a solution to Safe Harbor invalidation. You are more than welcome to read about it via this link here http://www.jotform.com/eu-safe-forms/ and move your account to our European Servers.
- CharlieAnswered on July 15, 2016 at 10:43 AM
To better assist you, I have opened a separate thread for your question. Please refer to this link instead: https://www.jotform.com/answers/883470. I will address it shortly.
Thank you for your understanding.