What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not saving

    Asked by AussieRescueMidwest on October 15, 2011 at 09:39 AM

    Seems to be getting more and more buggy :(


    I am waiting for a form to save for 4 minutes now.

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    JotForm Support

    Answered by abajan on October 15, 2011 at 10:02 AM

    Is this happening regardless of which browser are you using?

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    Answered by allanftd on October 15, 2011 at 10:03 AM

    Hi AussieRescueMidwest,

    Thanks for bringing this to our attention. May we ask which among your forms are not saving properly and on which web browser? We'd like to clone it and try to replicate if the same issue persists on our end.

    We'll await your response.

    Thank you for using JotForm!


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    Answered by AussieRescueMidwest on October 15, 2011 at 10:15 AM

    I am using Chrome, to spend all morning trouble shooting is a little hard as we are trying to manage our rescue work at the moment. Maybe later I can look into what browser reacts different.

    It eventually saves, but takes a while, I notoced even when I was submitting this request on your forms it was lagging. All my other sites were quick and snappy as usual.

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    JotForm Support

    Answered by mliz on October 15, 2011 at 11:18 AM

    I cloned one of your forms and made some tests such as saving and basic formatting using Chrome version 14.0.835.202. The saving of the form took 5 to 10 seconds, let us know the results of the browser test please include the browser version so that we can do a  further check.


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    Answered by yasinco on October 15, 2011 at 01:06 PM

    Give me the url of the form please.