What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We now have a new migration tool that can import all forms and response data in a single step.
Please see this blog post for more information: https://www.jotform.com/blog/129-Import-Both-Your-Forms-and-Responses-in-a-Single-Step-from-Adobe-FormsCentral
Also, the import tools are now automated. They give the results right away. But the data import can take more time. So, after entering form URLs or login details, you will get the forms on your account within 1-2 minutes. But the data may arrive after 10 minutes.
This happens because we are getting lots of requests and it takes time to get the data and load it into the account. So, the jobs are queued and processed in the order they arrive. If there is nothing else in the queue and if you only have 10 submissions you will probably get it in few minutes. Otherwise it may take 5 minutes or 50 minutes. It depends on the waiting jobs.