Next Step Button Not Working

  • 99clarkj
    Asked on February 4, 2015 at 11:40 AM

    We are having reports of the next stage button not working. Sometimes when you refresh the page it does work but most of the time it doesn't - and no customer in their right mind is going to refresh, they will just exit. Can you tell me why this isn't working well?

  • 99clarkj
    Replied on February 4, 2015 at 12:37 PM
  • BillCameron
    Replied on March 9, 2015 at 10:53 PM

    I'm having the same issue.

    Sometimes it works, sometimes it needs a refresh, and at the the moment it doesn't matter how many times i refresh it wont work.

    The back button is also there in the first page, which doesn't make any sense.

     

    page URL:
    http://www.pencil.com.au/get-started

  • Charlie
    Replied on March 10, 2015 at 3:28 AM

    Hi BillCameron,

    To better assist our users, we advise them to create their own thread for each question or concern that they have, I went ahead and opened one for you. Please refer to this link instead: http://www.jotform.com/answers/530205. We will address to it accordingly.

    Thank you.