What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help with secure SSL submissions!

    Asked by rbfsmarketing on February 04, 2015 at 11:55 AM

    I am not sure which of my forms is submitting the secure SSL submissions. It tells me i have used 8 out of 10 on them, im not even really sure what this means!

    i dont want to use them all up and have my account disabled so can you please tell me how to ensure none of my forms are contributing to this count?



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    JotForm Support

    Answered by david on February 04, 2015 at 01:17 PM


    SSL submission are submissions that are sent encrypted.  This is only necessary if you are collecting very sensitive data such as credit card information or things of that nature:


    If you have your form embedded somewhere using the secure link, it will be using SSL based submission rather than the regular non-encrypted ones.  Some services, such as Facebook, require embedded forms to use SSL based transmission of data.

    If you have your forms embedded somewhere and would like us to have a look to see which ones are using SSL, provide us with a link to your pages and we will be happy to do so.  In the mean time I went ahead and reset your limits while this gets sorted.  Keep in mind we are only able to do this once per account.  Should you go over in the future, you will need to upgrade in order for your account to remain active.

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    Answered by rbfsmarketing on February 04, 2015 at 02:14 PM

    The website i use these forms on is:
    https://theloop.rbfinance.com  (you need an account set up to access)


    An example of some of the forms i am using are:





    How can i use these forms on my site without the SSL submissions?  Sorry, i am not very good with things like this.




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    Answered by Ben on February 04, 2015 at 03:55 PM

    The links above would take you to your account and start Form Builder. You should search for the links that you have on the website to fill out the jotforms.

    For example for this:


    The direct URL would be:


    The secure (SSL) URL would however look like this:


    Notice the s in the HTTPS and the secure instead of www.

    What I would suggest is to take a look at the pages where you have embedded the jotforms or placed their links and then see if any of them have secure or https in the URL.

    If they do, just re-embed them with the secure option turned off.

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    Answered by rbfsmarketing on February 04, 2015 at 04:18 PM

    If the website i am using these forms on is an https;// site, does this mean the jot forms automatically submit secure SSL submissions? Or can a secure site still submit not seure SSL submissions?


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    JotForm Support

    Answered by david on February 04, 2015 at 05:29 PM

    Depending on the setup, a form embedded to an HTTPS site may use SSL based submission.  You may be able to embed your form using an iFrame instead to insulate it from the rest of the site:


    This should allow you to use regular submissions if you link is a non https embed link.