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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error on form submission: This webpage is not available.

    Asked by telly on February 04, 2015 at 11:57 AM

    Hi,

     

    I was testing this form I created today:

    https://submit.jotform.us/submit/43274211520139/

     

    And kept getting this error below:

    Could you help us fix this error? We really need this form to work now. Thanks.

    This webpage is not available
    The connection to submit.jotform.us was interrupted.
    Reload this webpage
    Press the reload button to resubmit the data needed to load the page.
    Check your Internet connection
    Check any cables and reboot any routers, modems, or other network devices you may be using.
    Allow Chrome to access the network in your firewall or antivirus settings.
    If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
    If you use a proxy server...
    Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect "Use a proxy server for your LAN".
    Error code: ERR_CONNECTION_RESET
     
    Page URL:
    https://submit.jotform.us/submit/43274211520139/

    error on form JotForm settings check proxy
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 04, 2015 at 01:26 PM

    Hello telly,

    I'm sorry for the trouble caused to you.

    The correct URL of your form is:  https://secure.jotform.us/form/43274211520139 

    I did test your form and I am unable to replicate the issue you are having. I was able to submit your form successfully without any error message. Please check the screenshot below:

     

    Have you embedded your form in your web page? Please share the web page URL and we will take a look.

    We will wait for your response.

    Thank you!