Text Field is greyed out after clicking complete in Safari

  • Profile Image
    ptimpone
    Asked on February 04, 2015 at 12:25 PM

    I am currently testing out JotForm for the institution I work for and have run into some issues.

    The first is that I am using Apple Safari browser and I have noticed that after I add a text field and enter my information when I click the complete button instead of closing the text field down it gets grayed out and allows me to move the field on the form.

    The other issue is that I have test out the notification email function three times and I have not received an email yet.

    Thanks in advance.

  • Profile Image
    KadeJM
    Answered on February 04, 2015 at 02:11 PM

    We appreciate your interest in our platform here at JotForm.

    I do see that you have two separate issues so we will respond to your first question below. Then the second you can find has been moved to a separate thread over here as a different issue.

    You said that the Text Field gets grayed out and moves around instead of letting you complete it to then exit the form.

    From what I understand I think you are experiencing this when you are in the formbuilder? Is that correct?

    I would suggest clearing your browser cache then trying this again to see if that helps.

    If that doesn't help then please tell us what version of Safari are you using?