What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Text Field is greyed out after clicking complete in Safari

    Asked by ptimpone on February 04, 2015 at 12:25 PM

    I am currently testing out JotForm for the institution I work for and have run into some issues.

    The first is that I am using Apple Safari browser and I have noticed that after I add a text field and enter my information when I click the complete button instead of closing the text field down it gets grayed out and allows me to move the field on the form.

    The other issue is that I have test out the notification email function three times and I have not received an email yet.

    Thanks in advance.

    email notification and email Safari browser
  • Profile Image
    JotForm Support

    Answered by KadeJM on February 04, 2015 at 02:11 PM

    We appreciate your interest in our platform here at JotForm.

    I do see that you have two separate issues so we will respond to your first question below. Then the second you can find has been moved to a separate thread over here as a different issue.

    You said that the Text Field gets grayed out and moves around instead of letting you complete it to then exit the form.

    From what I understand I think you are experiencing this when you are in the formbuilder? Is that correct?

    I would suggest clearing your browser cache then trying this again to see if that helps.

    If that doesn't help then please tell us what version of Safari are you using?