Why is my integrated Google Doc not updating?

  • urbandesignla
    Asked on February 4, 2015 at 1:14 PM

    I've integrated my JotForm with a Google Sheet last week, and made a few formatting changes to the Sheet (new cell color, modified column width, new columns and text, etc) and also created new tabs for pivot tables and charts. 

    Now new submittals to the JotForm are not showing up on the integrated Google Sheet. JotForm is still receiving new submittals, and tther functions/integrations (i.e., email notifications, files saved in Google Drive) are working smoothly, but the new submittals are not showing up on the Google Sheet itself.

    I had to re-integrate and re-build a brand new Sheet for the JotForm, but I am frustrated that my previous work is gone. Why did my integrated Google Sheet not update? Are formatting/tab edits to the Sheet not allowed for JotForms? How can I avoid this issue from happening again?