- suportezapsulAsked on February 04, 2015 at 01:31 PM
I noticed that the condition of my form is incorrect, is showing an earlier version I have finished.
This is not the first time that this happens, but I'm sure that the failure occurred because efetuei a backup of the conditions in Evernote exactly like the last change I made, I really like tool, but I'm losing confidence of the integrity of stored data, need your help to effect the correction of this failure.
Thank you for your attention!
Percebi que as condições do meu formulário estão incorretas, está aparecendo uma versão anterior de eu ter finalizado.
Esta não é a primeira vez que acontece isto, mas tenho certeza que a falha ocorreu porque efetuei um backup das condições no Evernote exatamente igual a ultima alteração que fiz, gosto muito da ferramenta, mas estou perdendo a confiança da integridade dos dados armazenados, preciso da ajuda de vocês para efetuarem a correção desta falha.
Grato pela atenção de todos!
- JotForm SupportMikeAnswered on February 04, 2015 at 03:06 PM
We are very sorry for the inconveniences you are facing.
In order to investigate this issue, I have attached a bug report ticket and escalated it to our Development Team. We will get back to you as soon as we have any updates on this.
In the meantime, you might check a Form Revision History Tool to see if there are correct versions of your form. The form can be also restored to the previous state with that tool.
- suportezapsulAnswered on February 05, 2015 at 01:59 PM
Already performed the necessary corrections manually! Thanks for listening!
About the restore procedure of automatic backups, did as directed and ended up losing the layout configuration, tried to get back to the right but to no avail.
I have also done the correction manually.
- JotForm SupportMikeAnswered on February 05, 2015 at 02:27 PM
Our developers have fixed one bug with conditional wizard which was probably related to the issue on your form. If you notice the issue again, please let us know. Thank you for cooperation in this matter.