Why have I not received any of my email notifications yet after testing it?

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    ptimpone
    Asked on February 04, 2015 at 01:59 PM
    The other issue is that I have test out the notification email function three times and I have not received an email yet.
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    KadeJM
    Answered on February 04, 2015 at 03:00 PM

    I see that you've not yet received any email notifications from your jotform.

    I checked your form that I found on your account and saw you have your email notifications set to send to "peter@vcfa.edu". Your notification itself appears set up properly so I don't see anything wrong with that part.

    Also, I checked this in our servers and found that you aren't listed in our bouncelist when you check your email. Our mailing servers are showing that we are sending this.

    Result: peter@vcfa.edu is NOT in the bounce list [2015-02-04 12:59:25] Submission #298881964771504391 Form #50343882538157 SENT to peter@vcfa.edu from noreply@jotform.com via AMAZONSES

    What I would suggest is referring to this guide here http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues for additional suggestions but I think that most likely you will need to have your email host Whitelist JotForm since you are using a custom email domain as your address.