What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving my forms although the test email button works

    Asked by davidbeard on February 04, 2015 at 03:19 PM

    I have stopped receiving email forms that people send me using a link inserted in emails I send to people, even though when I used the "test email" button I did receive the test form.

    Could this be due to my email client (outlook Express)

    David B

    This also appears to be happening with my other forms

    My Forms email Emails email forms test form jotformeu
  • Profile Image

    Answered by Shadae on February 04, 2015 at 05:12 PM

    Hi David,

    I do apologize for the issue that you are experiencing with your email notifications.

    I checked your email log and the issue appears to be coming from your setting your email address as the sender email address.

    The test emails are being sent through noreply@jotform.com as such you are able to receive the emails.

    Please try changing the sender email to noreply@jotform.com to resolve the issue.

    Thank you.