Where is the information collated from the survey

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    kaleideditions
    Asked on February 04, 2015 at 03:33 PM

    I've tested out the entry form and a payment has already been sent to Paypal but the information has not been received on the account, on an email or google drive.

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    david
    Answered on February 04, 2015 at 05:12 PM

    Hi,

    I checked your submission history and it appears as though the payments were marked as incomplete:

    Here is our quick guide on dealing with incomplete payments and how to prevent them in the furture:

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Usually this means there was an issue with either the user not completing the payment after completing the form or with the payment being accepted by PayPal.

    Let us know if you have any further questions and we will be happy to help.