What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where is the information collated from the survey

    Asked by kaleideditions on February 04, 2015 at 03:33 PM

    I've tested out the entry form and a payment has already been sent to Paypal but the information has not been received on the account, on an email or google drive.

    Page URL:
    http://www.kaleideditions.com/eshop

    survey information entry form and email
  • Profile Image
    JotForm Support

    Answered by david on February 04, 2015 at 05:12 PM

    Hi,

    I checked your submission history and it appears as though the payments were marked as incomplete:

    Here is our quick guide on dealing with incomplete payments and how to prevent them in the furture:

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Usually this means there was an issue with either the user not completing the payment after completing the form or with the payment being accepted by PayPal.

    Let us know if you have any further questions and we will be happy to help.