What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Language selector dropdown list is not functioning on first page load.

    Asked by davethomasmusic on February 04, 2015 at 09:14 PM

    Hi Jotform!

    I have added several language translations for a CD order form, unfortunately the first time the page is loaded, the language dropdown list is unresponsive. It does not display the current displayed language after a second or so, and nothing happens upon clicking it (the dropdown list does not appear).

    After refreshing the page several times the dropdown list is functioning correctly, and continues working from then on. Obviously we need it to work properly at the time of first loading as our foreign customers may assume it is broken, and perhaps not think to refresh the page several times to get it working.

    nb. The form was a clone of the original which has been edited further. I noticed you are having some problems with cloned forms - perhaps that is the issue here? Also, I have tried the Opera, Chrome, Firefox and Safari browsers, and each browser has the same problem. 

    Do you have any ideas as to what could be causing it? 

    Many Thanks...!

    Page URL:
    http://www.davethomasmusic.co.uk/cdfrancetour.htm

    dropdown list selector first page JotForm order form translations problem
  • Profile Image
    JotForm Support

    Answered by jonathan on February 04, 2015 at 10:24 PM

    I was also able to reproduced the mentioned issue.

    On the first time I opened the website, the language tool option is not working. The language dropdown option is not interactive. I had to Refresh the page at least 2x, before it loads properly.

     

    Can you please try also re-embedding the form to the website, but this time use its Iframe embed code instead.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Then test load again the website. Check if this makes any difference.

    Let us know if still not resolved.

    Thanks.

  • Profile Image

    Answered by davethomasmusic on February 05, 2015 at 06:39 AM

    Ah, brilliant - that's fixed it! Many thanks.

    Can I add a suggestion - it wasn't obvious when adding the languages that we would be unable to change the order in which they are displayed in the drop-down list afterwards (I can't see a way to do this? Changing the default language doesn't seem to affect the ordering after changing it back again). It would be good to be able to set up a more logical order for the drop-down list!

    Thanks again!

  • Profile Image

    Answered by Ben on February 05, 2015 at 10:18 AM

    I have moved your suggestion to a new thread so that we can raise it to our developers.

    I have first tried to see if it was possible by some chance, but nothing I tried seemed to change the order in the dropdown so we will raise it as a possible feature.

    This is the link to this new thread: http://www.jotform.com/answers/510497