What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multiple Signatures when editing submissions

    Asked by joshua.r.devine on February 04, 2015 at 11:37 PM

    Hi,

     

    I've set up my form to have signature workflow capabilities. Once the user signs and submits, another user can review, notify of approval and then sign again. However, it won't allow the second user to sign unless i hit "clear." If i hit "clear" it erases the record of the signature of the first user?

     

    Any way to fix this to allow multiple users to sign? It also seems as if the signatures aren't showing up on email notifications. 

     

    Thanks

    Submissions signatures multiple signatures email notifications review thanks then
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 05, 2015 at 03:41 AM

    Hello joshua.r.devine,

    Any way to fix this to allow multiple users to sign?

    I am not sure if I have understood your question correctly. Do you mean to say that you want multiple users to sign in the same "Smooth Signature" widget?

    Unfortunately, it is not possible to allow multiple users to sign in the same widget. I did check your form and it seems you do have multiple smooth signature widget under different form collapse field. If you edit your submission and click on the "Clear" link to sign in different widget, the signature of first user who signed in another widget does not get deleted. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if the issue persists or you meant to ask something else.

    Thank you!