What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT re Account

    Asked by 7accounts on October 16, 2011 at 12:53 PM
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    Answered by fxr on October 16, 2011 at 12:57 PM

    Please could you provide us with a bit more information & we will deal with your query a quickly as possible.


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    Answered by 7accounts on October 16, 2011 at 12:58 PM

    Such as?

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    Answered by fxr on October 16, 2011 at 12:59 PM

    what do you need to know? is there something wrong with your account?

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    Answered by 7accounts on October 16, 2011 at 12:59 PM

    Basically I upgraded to Premium ages ago and you've been taking monthly fee but now it tells me I am still on free package and that I need to upgrade.

    Also, I keep putting forms in to folders within "my forms" but when I log back in again they have all jumped back out of the folders

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    JotForm Support

    Answered by liyam on October 16, 2011 at 01:35 PM

    Thank you for providing us information about your concerns.

    After searching for your payment, I found out that you did not correctly enter the jotform username in the field provided when you started paying for your subscription.  Instead, it was an email address you have in the field.  So this did not trigger your upgrade immediately.  I have manually upgraded your account.

    Since you were on free status last September to October even if you have paid for it, I have extended your next payment date to December.  So you won't get charged for the coming November subscription.  This is to consider that your subscription just started this month.

    For your other concern, can you please tell us the browser that you are using?  and at the time you have placed the forms inside the folder, did you notice a loading animation at the bottom right of your page?  If so, did it finish end and disappear before you closed your browser?

    Your response is highly appreciated.