What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How Can I Make a Notification Email Reply-To to the User who filled out the form?

    Asked by alegrefarm on February 05, 2015 at 11:59 AM

    Hello,

    I have a form. When I fill out the notification settings, I tried to make it to where the reply-to is the email address of whoever filled out the form. So when I reply to the notification email I would like for it to automatically reply to the user, but currently it does not. Is there a way I can make this happen? Thank you.

    -Kelly

    Page URL:
     http://alegrefarm.com/jotform-test/

    Screenshot
    reply-to email settings fill hello
  • Profile Image
    JotForm Support

    Answered by Charlie on February 05, 2015 at 12:53 PM

    Hi,

    This is because the notifier is not designed to do that. But, you can use an "auto-responder", with this you can setup the recipient email notification of form dedicated only to the one who fill out the form, here's a guide on that: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder.

    I hope this helps. Do let us know if you need more assistance on this.

    Thank you.

  • Profile Image

    Answered by alegrefarm on February 06, 2015 at 09:45 AM

    Hi Charlie,

    Thank you for your response. An autoresponder is helpful but unfortunately doesn't help with this specific issue. Is there a way to make the autoresponder send an email to myself with a way to place the user's email address as a reply-to? Thanks.

    -Kelly

  • Profile Image
    JotForm Support

    Answered by Charlie on February 06, 2015 at 10:58 AM

    Hi Kelly,

    I think I misunderstood your question at first, what you would like is to have the user's email to the "Reply-To" field in the notification, and you can easily reply on that email, is that right?

    You can change the "Reply-To" field by follow the guide below.

    1. Make sure to add an "E-mail" field where your user can input theirs. 

    2. In your email notification settings, you can set the "E-mail" field to be used in the "Reply-To Email" setting.

     

    Try filling out your form, use your email address as if it was a user who is filling out the form, when you receive a notification reply to it and you should receive an email back to the email address you entered.

    Let us know if this works.

    Thank you.