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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Donations form not working live

    Asked by kick4acure on February 05, 2015 at 03:32 PM

    Hello,

    The following form is used to collect online donations for our Charitable soccer tournament.

    http://form.jotform.ca/form/50057087570253

    When I click on the "Select or enter the amount to donate" field, it seems to work fine.

    Once embedded in the website https://www.kick4acure.com/donate  the "Select or enter amount to donate" works occasionally. Recently I have had 5 transactions not go through. Appears that if you click on $10 it doesn't carry forward to the box where Stripe will process the payment...

    Any ideas?  This donation form was from the templates available....

     

    Thanks,

    Sultan

     

     

     

     

    Page URL:
    https://www.kick4acure.com/donate

    Screenshot
    JotForm www select thanks
  • Profile Image

    Answered by kick4acure on February 05, 2015 at 04:28 PM

    I think I figured it out using another sample form.

     

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    JotForm Support

    Answered by Kiran on February 05, 2015 at 05:25 PM

    That's great to see that you have figured out the issue and resolved it by yourself. Just to let you know that the initial issue might be due to conflict of other scripts on your webpage with JotForm. You may change the embed method from normal javascript method to iframe method so that the from on your webpage loads as it is on a separate window.

    Please get back to us if you need any further assistance. We will be happy to help.

    Thanks!