Donations form not working live

  • kick4acure
    Asked on February 5, 2015 at 3:32 PM

    Hello,

    The following form is used to collect online donations for our Charitable soccer tournament.

    http://form.jotform.ca/form/50057087570253

    When I click on the "Select or enter the amount to donate" field, it seems to work fine.

    Once embedded in the website https://www.kick4acure.com/donate  the "Select or enter amount to donate" works occasionally. Recently I have had 5 transactions not go through. Appears that if you click on $10 it doesn't carry forward to the box where Stripe will process the payment...

    Any ideas?  This donation form was from the donation form templates available....

     

    Thanks,

    Sultan

     

     

     

     

    Jotform Thread 510768 Screenshot
  • kick4acure
    Replied on February 5, 2015 at 4:28 PM

    I think I figured it out using another sample form.

     

  • Kiran Support Team Lead
    Replied on February 5, 2015 at 5:25 PM

    That's great to see that you have figured out the issue and resolved it by yourself. Just to let you know that the initial issue might be due to conflict of other scripts on your webpage with JotForm. You may change the embed method from normal javascript method to iframe method so that the from on your webpage loads as it is on a separate window.

    Please get back to us if you need any further assistance. We will be happy to help.

    Thanks!