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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditions Issue Still

    Asked by WildThayne on October 16, 2011 at 05:06 PM

    I have this form that has very simple conditions added to one field.  If yes, then expose three other fields.

    But they are starting exposed and if you click yes they go away.  (Opposite of what is needed)

    Im confident that I have the conditions setup correctly.

    Here is the form:

    http://www.jotform.com/?formID=12880825096

    Here it is on a page:

    http://dotcomsecretswebsites.com/hosting/

    and here is a screen capture of my settings:

    http://screencast.com/t/vkAT4L1p

     

    It looks like there were some issues with conditions recently, are we still having issues?

    Page URL:
    http://dotcomsecretswebsites.com/hosting/

  • Profile Image

    Answered by yasinco on October 16, 2011 at 05:27 PM

    I see your problem and i'm not sure why this is happening!

    Please waut for an official jotform rep, while I look into this!

    ~Yasin

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    Answered by fxr on October 16, 2011 at 05:30 PM

    There hasnt been any major issues with conditions recently, not that I recollect anyway. 

    Its probably best you reverse how you are showing/hiding your fields. 

    e.g hide the 'Domain registrar' field when 'do you need help' is equal to 'no'

     

     

  • Profile Image

    Answered by yasinco on October 16, 2011 at 05:31 PM

    Hi,

    This might help:

    Could you please use the following code on line 51 in the page http://cozyhorse.villagecms.com/horse/saddle-pad-order-form:

    <script src="http://www.jotform.com/jsform/12140313992">

    instead of the one you're using now? Please also try clearing your browser's cache and restarting your browser and try again.

    Also,

    The short embed method is having problems loading the scripts for your form because of the uploaded images with large file sizes. You can either resize these images in your computer first before uploading them to your form, or embed the form using iframe instead.

    To get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame
    4.  Copy the codes provided in the succeeding screen

    Using iFrame should make it work instantly. I have tested it a couple of times and it never failed.

    ~Yasin

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    JotForm Support

    Answered by abajan on October 16, 2011 at 05:50 PM

    WildThayne

    Something very strange seems to be going on with your form. When I first tested it at its own URL (as opposed to the embedded version which I am yet to look at) I am sure I experienced the same issue you did: The page loaded with the fields in question exposed and when "Yes" was selected, they became concealed which is, as you rightly stated, the exact opposite of what is supposed to happen. So, I cloned the form, looked at the conditions and could find no reason for that behavior. But when I tested my clone, it worked correctly. So, figuring it must be something connected to your specific account, I loaded your form again (not my clone of it) and this time the conditions worked correctly. Figuring that you must have made the change suggested by my colleague fxr, I checked your account to discover that no changes were made (at least none that I could tell).

    Most peculiar.

  • Profile Image

    Answered by fxr on October 16, 2011 at 06:02 PM

    Just seems to make more logical sense to me to use your conditions to 'hide' a field.. rather than 'show' one..  Its probably getting muddled trying to work out its default state. 

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    JotForm Support

    Answered by abajan on October 16, 2011 at 06:06 PM

    I quite agree but the thing is, the way JotForm conditional logic works is that once a SHOW condition is set on a field, it will remain hidden until that condition is met.

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    Answered by northwestmattress on October 16, 2011 at 08:16 PM

    I have been using you guys forever and you are great, and I have been using conditions without issue until today.  

    I dont mind finding a work around on this one for now, but it would be nice if it worked as it should going foward :-)

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    Answered by northwestmattress on October 16, 2011 at 08:34 PM

    It looks like using iframe made it work.  I did not change anything, except the embed method.

     

    http://dotcomsecretswebsites.com/hosting/

     

    It fixed it though?  Guess thats good right :-)

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    JotForm Support

    Answered by liyam on October 16, 2011 at 10:55 PM

    As of checking using Firefox, IE, Chrome, Opera, and Safari, your form is working properly.

    If you have other questions or concerns, please do let us know.

    Thanks.

  • Profile Image

    Answered by elios on October 17, 2011 at 01:43 AM

    I am also having similar problems to the op, regardless of what browser I am using.

    Specifically the same logic issues.

     

    Thanks.

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    JotForm Support

    Answered by idarktech on October 17, 2011 at 02:39 AM

    Hi Elios,

    For your issue, would you mind opening a new thread? and add more details on your query? Please provide also the link where you have embeded your form? We would be happy to assist you anytime. Thank you so much!

    ~idarktech