What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do sub-users receive the emails received from the site as well?

    Asked by joshheisler on February 05, 2015 at 04:02 PM

    Hi Jotform,

    I just received word that my client has not been receiving emails that I have been receiving from Jotform.  I was wondering what I need to do to either make her the primary email on the account, so it goes directly to her or if I am able to receive the emails and have her as a sub-email that still receives all the emails.





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    JotForm Support

    Answered by Mike on February 05, 2015 at 05:08 PM

    Thank you for contacting us.

    The form email alerts are being sent to the specified Email Notification recipient(s). Please see the following guide:

    Finding out E-mail Address used for submission notifications

    So, you can change the recipient email, list multiple recipients, or add an additional Email Notification to the form.

    If you need any further assistance on this, please let us know.