Do sub-users receive the emails received from the site as well?

  • Profile Image
    joshheisler
    Asked on February 05, 2015 at 04:02 PM

    Hi Jotform,

    I just received word that my client has not been receiving emails that I have been receiving from Jotform.  I was wondering what I need to do to either make her the primary email on the account, so it goes directly to her or if I am able to receive the emails and have her as a sub-email that still receives all the emails.

     

    Best,

     

    Josh

  • Profile Image
    Mike
    Answered on February 05, 2015 at 05:08 PM

    Thank you for contacting us.

    The form email alerts are being sent to the specified Email Notification recipient(s). Please see the following guide:

    Finding out E-mail Address used for submission notifications

    So, you can change the recipient email, list multiple recipients, or add an additional Email Notification to the form.

    If you need any further assistance on this, please let us know.