- stringtheoristAsked on February 05, 2015 at 04:37 PM
My form submissions, whilst displaying the name of the addressee actually link to "email@example.com". Is there a way for the addressee field to link to the addressee's email address instead, so that I don't have to delete this field and re-enter it when replying to emails?
- JotForm SupportMikeAnswered on February 05, 2015 at 05:33 PM
Thank you for contacting us.
In this case, we can specify a 'Reply-to Email' address on the Email Notification settings. Please take a look at the following animation:
So, the Reply button in your email client will be associated with the user's email.
Please feel free to contact us if you need any further assistance.
- stringtheoristAnswered on March 12, 2015 at 12:12 PM
OK, I've tried this a couple of times but all that happens is the email of the recipient is displayed instead of their name. If I reply to the submission the email field still directs to "firstname.lastname@example.org".
- JotForm SupportWelvinAnswered on March 12, 2015 at 01:19 PM
That is because you have selected the "Email" field as the Sender Name instead of the First Name or Last Name field, here's your current settings:
This is for your inquiry form: http://www.jotformeu.com/form/42885325372359. I've fixed it for you.
As for the Reply-to Email, the setting is correct. However, I've found out that you are using a textbox field and just set the validation to Email. This works best for the Email field under Quick Tools:
I've also changed this to your "Inquiry" form. I've set the existing email field as hidden so to avoid losing the existing submissions and added the email field from Quick tools. Can you try it again?
- stringtheoristAnswered on March 12, 2015 at 01:24 PM
Ah, thanks for that. However, I've resent the form and now the addressee displays first name but still links to "email@example.com"
- JotForm SupportWelvinAnswered on March 12, 2015 at 02:31 PM
Did you actually click "Reply" button in your email"? Since the sender is still firstname.lastname@example.org, you will see this after the name. For example:
But if you click "Reply" in your email, the actual email of the sender will be the recipient which is correct:
Thanks and I hope that explains everything.
- stringtheoristAnswered on March 12, 2015 at 02:34 PM
Ah, I see now. Yes, that works when I hit reply. Thanks!