What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change my user name?

    Asked by Tina Walsh on February 05, 2015 at 04:48 PM

    I was never asked to create a user name which has made logging in on other devices nearly impossible for me. I would like to change the user name to my email address: twalsh@hrpt.ny.gov please. I tried to do so in the account settings and was not able to manipulate the data. Thank you!

    User Name change username
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    JotForm Support

    Answered by Welvin on February 05, 2015 at 05:39 PM

    Hi Tina,

    Changing username in the account settings is not possible. Only the support team can change it. Let us know your new desired username so we can check its availability and proceed. Provide at least 3 possible usernames.

    Thank you!

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    Answered by guest_50275012885050 on February 05, 2015 at 05:41 PM

    Thank you for your reply.

    I would like to change my username to one of the following (in order of preference)

    twalsh@hrpt.ny.gov

    education@hrpt.ny.gov

    HRPTeducation

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    JotForm Support

    Answered by jonathan on February 05, 2015 at 07:21 PM

    As requested I have now change the username to HRPTeducation

    You need to re-login at http://www.jotform.com/login using the new username.

    Let us know if you need further assistance.

    Thanks.