What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't Cancel my premium account

    Asked by swxteacher on October 16, 2011 at 07:58 PM

    I click on "cancel" under account in JotForm, get redirected to Plimus and logon, but can't cancel my subscription.


    Please help/advise



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    Answered by yasinco on October 16, 2011 at 09:10 PM

    JotForm will advice you about this problem soon.


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    JotForm Support

    Answered by liyam on October 16, 2011 at 10:37 PM

    Hello Kirk,

    Your Plimus username is a long string of numbers from the Plimus email you received when you paid for your JotForm subscription.  But you no longer need to look for that, I have now canceled your subscription for you.  You also won't get charged again.  Your account is scheduled for downgrade on October 26, 2011. 

    Feel free to resubscribe anytime you wish to use our paid services again.  If you have other questions or concerns, please do let us know.

    Thank you for using JotForm!