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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Signature Widget Resets When Form Is Re-Submitted

    Asked by clydevalleylifts on February 06, 2015 at 05:00 AM

    When editing our for submissions the signatures a being removed from the PDF reports etc

     

    can you help

    Page URL:
    http://www.clydevalleylifts.co.uk/sitevisit.htm

    Submissions disappearing signatures Reports pdf reports
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    Answered by Sean on February 06, 2015 at 10:35 AM

    Hello clydevalleylifts,

    Thank you for drawing this to our attention. I was able to replicate that same issue. When you click on the edit button in View Submissions, the form displays the signature just fine but when you resubmit the form the signature is removed from the field.

    I will open a ticket for this so our development team can look into the situation and have it addressed. Sorry for any inconvenience that this might cause but as soon as a update is available you will be notified of this via this thread. We will be in touch.


    Cheers!
    Sean

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    JotForm Support

    Answered by widgets on February 08, 2015 at 03:23 AM

    Hi, thank you for reporting this issue. We apologize for any inconvenience that this may have caused you. As of the moment we made some fixes on the widget and they should be working fine now.

    Please make a test and let us know if the problem still persist.

    Regards,
    Widget Team