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  • Profile Image

    How Do I Get My Previous Users To Fill Out A Non Secure Form?

    Asked by Abi_Waqas on February 06, 2015 at 08:59 AM

    Hello 

     

    I've 240 submission per month in my account. I've mistakenly given/spread the secure form link which has only limit of 10. Now its not possible for me to reach to the people again to give the correct form link that is unsecure one. 
    Is there any possibility that once my ssl account reached to its limit responses automatically go to unsecure form limit what has the limit of 240 submission ?

    I am expecting 200 submission and I don't need secure one. It's okay if I get the unsecure submissions but not possible to spread the link again to same people :( 

     

    Can you pls help ? any method can I use to get responses in unsecure submission.. .. 

    problem Submissions form link responses
  • Profile Image

    Answered by Sean on February 06, 2015 at 12:23 PM

    Hello Abi_Waqas,

    If I am not mistaken, you embedded a secure form onto your website. Now, submissions were made through that form and you would like to get in touch with the persons who made those submissions to inform them to resubmit through a non-secure form. 

    If this is the same form (just in non-secure mode), there is no need to have those users resubmit because their information can be retrieved if you check View Submissions for the said form. 

    If you would like them to submit on a different form (non-secure but there might be some changes like new fields added etc) you can check the same View Submissions (for the SSL Form) and gather the email address for those individuals and embed the non-secure form in an email and send it to them.

    Here are the instructions need to send the form via Email.

    Send the link for the Form.


     
    Send the form in an Email









    In relation to automatically switching from secure to non secure when a submission type is close to its limits, sorry to say but that is not possible. When embedding a form the script used would determine what type of submissions are being used. For example, a secure form link would be https://secure.jotform.com/form/xxxxxxx while a non secure form link would be https://jotform.com/form/xxxxxxx. This means that you can not automatically switch the type of submission used because it depends solely on how a form is being embedded. 

    Since you are expecting over 200 submissions monthly a free account would not be sufficient seeing that you are limited to 100 non-secure submissions. I would suggest considering a higher package/account type. You can check here for more details. I hope this helps. Feel free to contact us if further support is needed.


    Cheers!
    Sean


  • Profile Image

    Answered by Abi_Waqas on February 07, 2015 at 03:36 AM

    Dear Sean 

    I have send the link thorough emails and other sources. Now the form is going to be block and I will not received the responses who have filled the form. 

    I woudn't like that my form is disabled due over submission through SSL. I have non secure submission quota up to 240 which is enough for me. 

    I just request you please reset my SSL submission quota only for once so that disabling of form is avoid. Then I will somehow send the non secure submission request to the users.

     

    Thanks 

  • Profile Image

    Answered by Ben on February 07, 2015 at 06:04 AM

    As per your request on another forum thread here: http://www.jotform.com/answers/511632 I have reset your counter to 0.

    I can only suggest to change the embedded code to use non-secure link, but there is no way for us to redirect people to regular submissions.

    Our system acts based on the setup - if someone uses secure form, it should never redirect to non secure, since for some reason it was made secure in the first place.

    Similar is with the non secured links, we can not redirect people to secure form, since there was a reason why the form is being embedded as secure.

    We did make the change so that it is not only HTTPS protocol used for secure submissions, but also secure domain, allowing you to protect yourself from anyone that simply tries to switch to HTTPS protocol.