What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions not received.

    Asked by mecsys on February 06, 2015 at 10:43 AM

    Hello,

    we have been using your form for a few years, and everything has been working fine.

    but the last 4 submissions were not sent.  the last submission we received was sent on Tue 1/27/2015 12:50 PM

    i have tested and verified the email account the submissions are sent to is working.

    it says there are 2372 submission 2364 read.  have we hit some limit? 

    if that is the case, is there an easy way to purge submissions prior to a specified date?

    account: mcilia@mec-systems.com

    thanks,

    Mary

    Page URL:
    http://goldentreasuresrescue.org/application-form.htm

    Submissions not received thanks hello and
  • Profile Image
    JotForm Support

    Answered by david on February 06, 2015 at 12:52 PM

    Hi,

    I checked your notification settings and they appear to be setup properly.  So I checked our mail logs for the address in your notification, "applications@goldentreasuresrescue.org" and it appears as though the notifications are being sent successfully:

    It is possible they are being filtered to your spam/junk mail folder.  That would be the first thing to check.  If they are not being filtered there, let us know and we will be happy to have another look.  As far as I can tell though, they are still being sent without issue.

  • Profile Image

    Answered by mecsys on February 06, 2015 at 01:45 PM

    the address the notifications are being sent to is actually a forwarder, which then sends the emails on to 3 different addresses.

    i've checked the mail Delivery reports and don't see any rejected emails.  trying to determine if forwarded emails would show up on the list, but have also checked to see if there were any emails to/from jotform.com and there were none during this timeframe.

    i will continue check on my end, but would appreciate you doing the same on your side.

    thanks

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 06, 2015 at 04:07 PM

    Upon reviewing your notification, I see the Sender Name is missing:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    Also, it is a good practice to assign a field, usually the "Email" field or similar,  of your form to the "Reply-to Email" field of your notification.

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com