What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a phone number to call you ?

    Asked by aLVARO  on February 06, 2015 at 12:07 PM

    I have started a trial with a different name, and want to purchase a plan with the company name, how do I change that and how do I contact you when necessary as now.

     

    Await your response.

     

    Thank you

     

    Alvaro Carol 

    647 8598882

    phone number call name purchase different and
  • Profile Image
    JotForm Support

    Answered by Charlie on February 06, 2015 at 02:01 PM

    Hi Alvaro,

    If you would like to change the username of the registered account that you have, you can request it to us. To request, just LOG IN to your account, post a question here in the forum requesting that you would like to change your username to a new one, make sure that you provide us two so that if the first one is already taken we can proceed on the second.

    Here's an example: I would like to change my username Charlie to {new username1} or {new username 2}.

    If you would like to purchase or upgrade your subscription plan, you just need to log in to your account and navigate to the Billing section. Here's a quick screenshot as a guide:

     

    Unfortunately, we do not have a phone support, but our forum is open 24/7 and we'll try our best to get back to you immediately when you have concerns or questions.

    I hope this helps. Do let us know if you need more information on this.

    Thank you.