Submit Button not working in embedded email form

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    Asked on February 06, 2015 at 01:00 PM

    Hi, we are doing a follow-up form to our last form and I was following along with these directions

    The submit button will not work for me on my email form no matter which way I try it.


    Please advise.

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    Answered on February 06, 2015 at 02:58 PM

    To my understanding here it seems that you wish to embed your jotform inside an email to send that as a followup form to your clients.

    I found you have three jotforms in your account. Could you please tell us which one it is that is giving you this trouble so that we can test it more accurately?

    As far as I know I think this would work provided that the sender and receiver email hosts support html in emails but this would only host the html of the forms themselves.

    From my experience and knowledge this is not advised and the email would strip out some of the necessary scripts used to run certain features of your jotform including your submit button which is why most responses are only linked inside it instead when using email campaigns. On top of that this has a high tendency to set off antiphishing and antispamming systems.

    For that reason unless you plan to use it that way it's not advisable as I would recommend using just a url link to a separate form instead which is a lot easier.


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    Answered on February 06, 2015 at 05:03 PM

    Hi Kade,

    Thank you for your response. I now see in other threads that embed is not recommended. Maybe you can suggest a better way to achieve what we are trying to do.


    We sent out our Request a Guide last week and we would like to follow up with those submitters with survey ("Free Guide Follow Up")

    I was trying to embed the Free Guide Follow up form in the reply in the Request a Free Guide.

    We would like to find a way to get the form to show via email so we can ensure responses. Our submitters have already received the free guide we provided, so we feel like the customer won't respond again if they are directed again to a landing page on our website.

    Do you have any advice on how we should send out the response email without going to an outside link?

    Thank you in advance!

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    Answered on February 06, 2015 at 05:52 PM

    You are quite welcome and I do apologize about that not being the answer you wanted to hear. 

    What about just using the standard html of the form from its source to just display it then link that to your form?

    I'm aware of the workflow here and unfortunately as of right now other then responding to the submissions manually or via a reply in your email there's not really a simple way to do this after a set period of time yet or at least anything that is self-contained within our platform.

    Currently I can think of three options as an alternative that have come to mind which you might find useful as well -

    #1 - Use your jotform with a Zapier Integration. You'll set jotform to the trigger with submissions but then you can set the action to use FollowUp which is a thirdparty service.

    #2 - Integrate with MailChimp to allow a newsletter signup and you could send out a followup with that including a link for your new jotform every so often.

    #3 - Create a jotform and then use an Autoresponder with it to reply with a Confirmation and Followup with your new jotform link inside it.

    I'll also try to research this some more to see if I can find a better solution because in my opinion this is actually something that could be rather useful.