What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Uploading images on a secure form

    Asked by beme2014 on February 06, 2015 at 02:22 PM

    I uploaded image through "this form" URL and...the image is gone and nothing happens. Submission is empty for each of my forms. When the image go then?

    This is a re-post of a comment on How to Display Images on Secure Forms

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    JotForm Support

    Answered by Jan on February 06, 2015 at 04:21 PM

    Hi there,

    Please log in using your JotForm account. When I searched our database, your email is associated with 2 accounts. Can you please share the form URL that you're working with?

    The guide  states that you need to clone the form and not upload images through that form. After you clone it, it will be available on your account. From your account, you can open the cloned form and upload images from there. After that, you just need the copy the image URLs from the submissions area and use that URL and add the image to your form.

    Let us know if you need further assistance.

    Thank you!

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    Answered by consultingnu on February 08, 2015 at 04:17 AM

    I cannot get it. I cloned my existing form and...nothing had happened. I clicked on Submission, but I cannot do anything because there is no image at all. One cannot upload there either. I tried header image and upload from existing images, but it still doesn`t work. The way you show on your tutorial page is totally different. I do not have the same things as on your screenshots.

    I also tried to add Secure Seal from your website, but it doesn`t show up in preview and on browser view.

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    Answered by raul on February 08, 2015 at 10:43 AM

    I apologize for the confusion.

    What is mentioned in the guide is that you need to clone this form: https://www.jotform.com/form/12543229200 or you can also create a new form with an upload file. This is for you to be able to upload the file to our servers using the method mentioned on the guide.

    However, you can accomplish the same result using the Image field and uploading the file directly from your computer.

    When you use this field to upload the file, if your form is rendered using the secure URL the image will also be rendered using HTTPS protocol which is what you want, right?

    You can also use the mentioned field to add a secure seal to your form.

    Here: http://form.jotformpro.com/form/50384528393966 you can find a demo form I created to illustrate what I mentioned above. You can see it using HTTPS here: https://secure.jotformpro.com/form/50384528393966

    Feel free to clone this form into your account, if you want to.

    If you need further assistance, please let us know.
    Thank you.