- KarFreAsked on February 06, 2015 at 02:23 PM
I was able to beautifully transfer all of my forms over from FormsCentral (thank you!!!) but for some reason none of the responses made it...and the titles of my forms were incorrect (no huge issue, I just renamed them). What is the easiest way to upload my existing responses into the JotForm environment?
This is a re-post of a comment on Import Your Forms and Responses In A Single Step From Adobe FormsCentral
- raulAnswered on February 06, 2015 at 04:30 PM
Thank you for contacting us.
If you chose to also import your responses from your FormsCentral account it may take between 20-30 minutes per form although if you have plenty submissions it may take a couple of hours to complete.
The import jobs are queued and processed in the order they arrive, which means that if other users were also importing their data at the time you imported yours, it may take a while to complete the whole process.
We appreciate your patience.
If you don't see any progress by the end of the day, please let us know so we can take another look.
- KarFreAnswered on February 10, 2015 at 11:53 AM
Still no responses have shown up. I first tried the import on 2-6. Deleted all of the forms (no responses yet) 2-9 and tried loading them again. Received forms yesterday but still no responses today and it's been over 24 hours.
- JotForm Supportashwin_dAnswered on February 10, 2015 at 01:05 PM
I'm sorry for the trouble caused to you.
Please be noted that our import tools are now fully automated. Your form should be imported in just few minutes but the data import can take little more time based on the size of the data and number of requests. Please be noted that we receive lots of request to import form and data and all the jobs are actually queued and processed as soon as the previous job is completed.
Let me report it to our back end team. We will get back to you as soon as we have any update form them.
- KarFreAnswered on February 10, 2015 at 01:11 PM
OK, I'll continue to wait. I thought three days was a long enough time for the responses to show up so that's why I deleted and started fresh (hoping it would reboot something) *smile* I'm sure you're really busy with all of the FormsCentral transfers!
- JotForm SupportdavidAnswered on February 10, 2015 at 02:05 PM
My colleague has indeed forwarded this to our development team so they may have a look. There is quite a large amount of imports taking place but yours should not have taken this long. We will update you as soon as they have a chance to have a look.
- JotForm FounderaytekinAnswered on February 11, 2015 at 01:51 PM
I have informed our engineers about this. Thanks for your patience.
- JotForm FounderaytekinAnswered on February 13, 2015 at 09:24 AM
We have now re-run your import, and the results were positive. All of your forms and responses are now on JotForm! :)
- KarFreAnswered on February 13, 2015 at 09:59 AM
Thank you so much! I'll check them out today.
- JotForm SupportSeanAnswered on February 13, 2015 at 11:06 AM
On behalf of my fellow team members, you are most welcome. Do let us know if our assistance is needed in the future.