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    Google Spreadsheet Integration is generating invalid spreadsheet link

    Asked by sigmapi1897 on February 06, 2015 at 03:45 PM

    Hello,

    I am having issues integrating a form with Google Sheets. When the integration is processed through Jotform, it appears that the link is never fully generated. When clicked, it brings me to my Google Sheets dashboard, not the document itself.

    See attached screenshot.

    Screenshot
    google spreadsheet google integration
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    JotForm Support

    Answered by KadeJM on February 06, 2015 at 05:28 PM

    From what I can see the Spreadsheet Integration for Google appears to be generating invalid integration connection key on your end.

    I have cleared your form cache from our end. Please remove your integration then clear your browser cache and reapply the integration to rebuild it and see if that will resolve your issue.

    If this problem continues though then please let us know immediately and we'll look into it more.

    Also please provide us with a link to your jotform that is giving you this issue.

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    Answered by sigmapi1897 on February 09, 2015 at 11:41 AM

    I am still having the same issue. 

     

    http://form.jotformpro.com/form/43485311360954

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    JotForm Support

    Answered by jonathan on February 09, 2015 at 12:47 PM

    So far I could not reproduced the issue. I cloned your jotform http://www.jotformpro.com/form/43485311360954  and test the integration on my browser. It was all successful so far.

     

    This is the shared google spreadsheet generated https://docs.google.com/spreadsheets/d/1aU2B9Dm4QNrgF8IaHPBqo2wA1KpHfg-ySvEU3Ndco1s/edit?usp=sharing

     

    Can you please retry also using browser in Incognito mode, make sure you are also already logged in to your account at http://www.jotform.com/login and do the integration.

    If still no success please let us know, and we will seek assistance from the higher team support.

    Thanks.