- everycontractorAsked on February 06, 2015 at 04:12 PM
When my Jotform is inserted on my websites, the captcha code sometimes spins and no word shows up and I cannot submit form. This is not something that happens everytime but it happens enough where I am getting complaints from my clients. Is there anything I can do to correct this problem?
I put a webpage that has the form but like I said. It is an intermittent problem.Page URL:
- JotForm SupportKiranAnswered on February 06, 2015 at 05:13 PM
This may be happening due to conflict of other scripts on your webpage with embedded JotForm. Could you try embedding the JotForm using iframe method to your website. Please refer to the following guide that can help you in getting the iframe code to embed on your webpage.
Please get back to us if the issue still persists after embedding using iframe method. We will be happy to look into this issue further.
- everycontractorAnswered on February 09, 2015 at 11:57 AM
I use the iframe option when I display my form. The problem is an intermittent one. Sometimes the captcha code shows and sometimes it just spins so you cannot see it.
- JotForm SupportKiranAnswered on February 09, 2015 at 12:19 PM
I notice that captcha is loaded quickly when we open the JotForm using direct link http://www.jotformpro.com/form/41536626241956.
Please remove the current embedded form on your website and then re-embed using iframe method. You can get the iframe embed code by following the instructions provided in the guide below:
This should resolve the issue. Please get back to us if you need any further assistance.
- everycontractorAnswered on February 09, 2015 at 02:24 PM
I removed the existing script and added the iframe as you suggested to http://p-pcontractors.com/review.html p-pcontractors.com/review.html . I have 100's of forms out there embedding the code the old way so I will have to switch the codes on all those sites. I will let you know if the problem exists.One other quick question. The email address on our account is my bosses, is there a way I can add my email address as a cc or even just added with my bosses?
- JotForm SupportKiranAnswered on February 09, 2015 at 02:40 PM
Sure. You can always get back to us if you need any further assistance. We will be more than happy to help you.
Your other question is moved to a separate thread and shall be addressed there.