Billing Issue

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    Asked on February 06, 2015 at 04:42 PM

    Payment for January was processed through my bank 1/22/15. The card number on file is current and correct. For some reason you have closed my account. I spoke with BlueSnap and they said you are changing to a different card provider and that could be the issue. I need this corrected ASAP

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    Answered on February 06, 2015 at 05:43 PM

    We apologize for this inconvenience.

    Your account is not closed, it's currently active and subscribed to our Premium Plan.

    You received the notifications from BlueSnap because since Jan 21st it was not possible for them to charge the credit card registered there. Thus, the subscription was cancelled. However, I see that a new subscription was created yesterday with FastSpring and this is the one that is currently active.

    To sum up, your account and subscription are active and you shouldn't have any issues with them.

    If you need further assistance, please let us know.
    Thank you.