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    Still NO HELP

    Asked by dougandozzy on February 06, 2015 at 05:17 PM

    I am amazed how you people in what you call customer serve do not read what your users are saying.  If you read my many replies and questions you would certainly know I tried to clone and follow the instructions I received but was not able to do that the instructions said to do.

    I have repeatedly asked for someone on your team to do it for me since I cannot get it done and I have been recently told someone cloned and edited my form for me but I when I filled out the form I did not get it. All I need is the form after it is complete to come to my email whole with all the filled in answers. 

    Your department said my email must be blocking it but that is not the case.  Whoever did what they said must have done something wrong or I would get the form in my email,

    I have asked several times but to date have been ignored to be told how I can contact a supervisor or manager or the owner of Jot Forms to get this resolved.  When will I get that info?

     

    Doug

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    Answered by raul on February 06, 2015 at 06:04 PM

    You already received a response from our manager here: http://www.jotform.com/answers/510629

    I'm sorry, but it seems like all the workarounds my colleagues have suggested doesn't meet your expectations and you keep creating new posts reporting the same issue which makes difficult for us to provide proper assistance.

    For example, on this thread: http://www.jotform.com/answers/481634#499508 you replied that the template created by my colleague Carina was ok for you, so I checked your form here: http://www.jotform.co/form/50278207376862 and the email template used on this form look the same way as the one provided by Carina.

    So, I'm not sure what is wrong with the notifier created on that form? Could you please let us know which form are you working on?

    We can add the same template there for you, but we need to know which form is the one that you're going to use.