What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Errors on submit on Apple OS: 1. This page was not found or 2. Please Wait when clicked submit

    Asked by SandraAPSA on February 06, 2015 at 07:19 PM

    This link was use to submit a form. http://www.jotform.us/form/50117635225145.  

    The message above appeared after the submit button was entered by a student. 

    I personally submitted a form and it went through without a problem. Our application deadline is on Monday and I will receive over 100 applicants.  Is this a potential problem. How can I avoid this from happening with other 100 applications coming in over the weekend.

     

    Thanks.

    message submit error submit page not found
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    Answered by SandraAPSA on February 07, 2015 at 12:22 AM

    This happened again to another student completing the form. 

    They are using Google Chrome as suggested.

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    Answered by Ben on February 07, 2015 at 04:13 AM

    I have tried submitting the jotform and took a look at the setup, but it all looks OK from what I can tell.

    I have just in case cleared your jotform cache, but based on the error that you are mentioning that should not be the issue.

    The only limiting factor there is the data set when the jotform should no longer be active, but that is not what is happening here.

    Can you please try to find more details about the people experiencing this?

    - where they are from
    - what is the browser version (if they know)- if they refresh that page, what happens (or if they fill it out again and submit).

    You can also take a look at this guide to help them re-submit if needed: How to Enable Auto Fill Feature

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    Answered by SandraAPSA on February 09, 2015 at 03:20 PM

    They are still having the same problem. 

    They are from Los Angeles

    Browser: PC - Chrome

                 Apple - Firefox - 3.0

                           - Safari - 7.1.3. Trying this one now. 

     

    The applications they submitted states "Please wait"...

     

     

     

    Will

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    Answered by SandraAPSA on February 09, 2015 at 03:46 PM

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    Answered by SandraAPSA on February 09, 2015 at 03:47 PM

    That is the image after using foxfire 3.1 on an apple.

     

     

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    Answered by Ben on February 09, 2015 at 04:21 PM

    Thank you for the screenshot.

    It seems that it might be related to Apple - from what I can see, since I can not recreate it from my own side on FireFox nor on Chrome.

    I will raise this to our developers for inspection because of it, but would like to ask you to try recreating the issue on this jotform: http://form.jotformpro.com/form/50396665421963

    If you can not, please try cloning it to your account and see if that works for you.

    You can clone it following these steps: How to Clone an Existing Form from a URL

    Once our developers have any news on this, they will notify you about it through this tread.

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    Answered by SandraAPSA on February 09, 2015 at 05:41 PM

    A school from houston is also having similar problems when the click the link. 

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    Answered by SandraAPSA on February 09, 2015 at 05:44 PM

    The same message came up with chome was used. 

     

    I just received another message from another student.. "The application website is down, and I have all the information needed to apply. Is there any other way I can submit the applcation"

     

    Please advise what is going on.. I will have over 100 students submitting applications between tonight and tomorrow.

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    Answered by Ben on February 09, 2015 at 06:08 PM

    The error shown seems to be caused by either a firewall or by DNS issues.

    Please try following to see if it is DNS issue:

    1. click start
    2. run
    3. type cmd
    4. in the black window type ipconfig /flushdns

    Once that is done, please try opening the jotform once again.

    If the issue was possible to recreate on our side that would be great as it would allow us to see what is going on, but I have asked my colleague that is near you to test it as well and he neither has the same or even similar issue.

    Can you please tell us if the students are submitting this from their dorms? Also when you try to go to my link, does that work for you?

    I will also move my clone to your account so please take a look at it and see if that one is working for you: http://www.jotformpro.com/form/50397028947970