GPS Location widget not showing map and location on Android Mobile, using Google Chrome and Default Browser

  • axcess
    Asked on February 6, 2015 at 7:46 PM

    HI,

     

    I have form http://form.jotform.us/form/43487270844159 that I have tried several ways to embed gps location widget onto the site and will not detect and send location on mobile. The embedded version is here http://www.tfs1.com/contact-us.html

     

    note it seems to be working fine on the desktop version it just will not work properly on a mobile devise. Android with internet and chrome.

     

    Thanks,

     

    Julie

     

     

    Page URL: http://www.tfs1.com/contact-us.html
  • Welvin Support Team Lead
    Replied on February 7, 2015 at 1:17 AM

    Hi Julie,

    I am able to replicate the problem using the same Android mobile and Google Chrome browser. It's not even working using the default browser.

    The location access permission is working, but the map is not loading when you click "Allow" button. Here are the screenshots:

    Widget asking for location access:

    GPS Location widget not showing map and location on Android Mobile, using Google Chrome and Default Browser Image 1 Screenshot 30

     

    After you click "Allow" button, no map is showing:

    GPS Location widget not showing map and location on Android Mobile, using Google Chrome and Default Browser Image 2 Screenshot 41

     

    I have now raised this problem to our developers. You will be notified in this thread as soon as our developers check this and made an update to the widget.

    Thank you!

  • patogh
    Replied on April 27, 2015 at 6:49 PM

    Hello my friends,

    I have the same problem in my form, when I use Android the map widget doesnt appear. Is there any solution for this??
  • jonathan
    Replied on April 27, 2015 at 8:09 PM

    @ patogh

    We will resolve your reported issue here http://www.jotform.com/answers/560099

    Thanks.

  • TitusN
    Replied on May 1, 2015 at 6:35 AM

    Hello, 

    Please note that Android browser behavior is hard to anticipate - Mozilla and Chrome make releases almost on a weekly basis - generally, these plugins should work on an updated version of Android Chrome. 

    Kindly try to re-add the widget to your form and test it again - the issue should be resolved. 

    Be careful not to lose your data by deleting the existing GPS Location widget, so creating a new form (or cloning one) is better. 

    If you have further difficulty - please let us know. 

  • Patricio
    Replied on May 3, 2015 at 1:47 PM

    Hello, the problem has been resolved for me doing  upgrade for chrome and allowing location in.android, thanks. But the way, I have another issue, the focus of the web page go to location widget and open the keyboard, is there a way to not put focus on location widget??

     

  • raul
    Replied on May 3, 2015 at 2:17 PM

    Since your last question is not related to the topic of this thread, I've moved it to a separate thread that you can find here: http://www.jotform.com/answers/563353

    We'll be attending it a soon as possible.