I can't get Payment Options To Work

  • Profile Image
    warrendharris
    Asked on February 07, 2015 at 03:22 PM

    Help.  I want to add a PayPal payment feature to my form.

     

    However, when I click on any PayPal button, up pops a window that says "You can't add more than one payment tool."

    That's fine by me.  However, to my knowledge I don't already have another payment tool.  I would gladly remove it if I did.  So, how do I discover what payment tool I already have, and how do I delete it so as to be able to add a PayPal feature?

     

    Thanks.

     

    warren harris

  • Profile Image
    jonathan
    Answered on February 07, 2015 at 04:01 PM

    Hi Warren,

    I assume this was the jotform http://www.jotform.us/form/50235663485155 involve.

    When I checked your jotform, I noted that there was already a payment tool added, that was not yet configured.

     

     

    I suggest you delete this payment tool using the delete x button on the upper right of the payment field.

    Confirm the deletion, and then just re-add the new payment tool (paypal) and repeat the integration process.

     

     

    Let us know if there are still issue.

    Thanks.