What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't get Payment Options To Work

    Asked by warrendharris on February 07, 2015 at 03:22 PM

    Help.  I want to add a PayPal payment feature to my form.


    However, when I click on any PayPal button, up pops a window that says "You can't add more than one payment tool."

    That's fine by me.  However, to my knowledge I don't already have another payment tool.  I would gladly remove it if I did.  So, how do I discover what payment tool I already have, and how do I delete it so as to be able to add a PayPal feature?




    warren harris

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    JotForm Support

    Answered by jonathan on February 07, 2015 at 04:01 PM

    Hi Warren,

    I assume this was the jotform http://www.jotform.us/form/50235663485155 involve.

    When I checked your jotform, I noted that there was already a payment tool added, that was not yet configured.



    I suggest you delete this payment tool using the delete x button on the upper right of the payment field.

    Confirm the deletion, and then just re-add the new payment tool (paypal) and repeat the integration process.



    Let us know if there are still issue.