What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the difference between an secure SSL submission and a submission? If you delete the submission, does it still count toward the monthly total?

    Asked by dogs4cures on October 17, 2011 at 11:10 AM
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    JotForm Support

    Answered by mliz on October 17, 2011 at 11:29 AM

    The ssl submission means that you have used the SSL version of your form's URL in the form embed code. This is denoted by https in the url of the embed form the data is transmitted over secure network connection , to learn more about SSL please click here.

    Free accounts get a monthly limit of 100 regular submission, 10 secure (ssl) submissions and 10 payments, whichever comes first. That means your forms will be disabled once it reaches any of those limits, regardless of the remaining limit for the other submission types.

    For example, if you have maxed out your ssl submissions (10), your forms will still be disabled even if you haven't used up any of your monthly regular submissions. Same goes for payments and ssl.

    Even if you have deleted the submission it is still counted on the monthly limit and does not free up the quota.

    Hope this helps.

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    Answered by dogs4cures on October 17, 2011 at 11:45 AM

    So, is there a way to test that the form is working properly without using up one of the submissions?  I have been having people go in and put fake information as a test to show them what the email that they will receive in the future looks like.

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    JotForm Support

    Answered by Mike_T on October 17, 2011 at 04:51 PM

    Unfortunately, this is not possible. However, as a workaround you can open JotForm.com in another browser (or clean cookies in your current one), this will create a Guest account, then you can clone your form to this Guest account and test it. It means that basically you can test a form on the Guest account instead of your Free one.

    Please feel free to contact  us if you have any further questions.