What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I Downgraded My Account From Premium But It Still Says It

    Asked by ilan on February 08, 2015 at 07:30 AM


    I tried to downgrade my account to the free option and even though I get a success result, the account stay at Premium account.





  • Profile Image

    Answered by Sean on February 08, 2015 at 11:11 AM

    Hello ilan,

    I checked your account and it shows that you are now a free user. Perhaps it is a cache issue. Can you try clearing your browser cache to see if the Premium account information will still be showing. I will await your response.