What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Getting Error in Form Header in my Payapl Payment Form?

    Asked by bbrander on February 08, 2015 at 03:54 PM

    I am testing my form and get the following message: 

    message and security header paypal pro
  • Profile Image
    JotForm Support

    Answered by jonathan on February 08, 2015 at 08:08 PM

    Was this the jotform http://www.jotform.us/form/50277439575162 ?

    I could not reproduced the issue when I checked. The form loaded without any error when I test.

    Can you please test again using the link I have. 

    Please inform us if issue remains.

    Thanks.

     

  • Profile Image

    Answered by bbrander on February 09, 2015 at 10:36 AM

    The form appears on my site but I get a

    Security error
    Security header is not valid

    message when I test an order. Go to "loopsclub.com" to see what I mean.

  • Profile Image

    Answered by bbrander on February 09, 2015 at 11:39 AM

    Okay, this issue has been resolved.

     

    My next issue is how to input card number info for other cards than paypal?

  • Profile Image
    JotForm Support

    Answered by Charlie on February 09, 2015 at 11:53 AM

    Hi,

    I'm not sure if I understood your concern completely.

    If you would like your users to pay using credit card without having a Paypal, that is possible using guest accounts, or they can use the integration of Paypal Pro, Stripe or Authorize.net if they want to pay using their credit cards.

    When user tries to pay the purchase, they will have an option to pay using their credit card without having a Paypal. They will be asked to input the necessary information details here.

     

    The accepted cards, in my knowledge, are those with logo of Visa, Mastercard, American Express and Discover. They will just need to input their details in the checkout process.

    I hope this helps. Do let us know if you need more information on this.

    Thank you.

  • Profile Image

    Answered by bbrander on February 09, 2015 at 12:06 PM

    If you look at my form there is not an area to fill in credit card info if you select to pay with Visa, Mastercard, American Express or Discover. I was asking how this can be added.

  • Profile Image
    JotForm Support

    Answered by Charlie on February 09, 2015 at 12:27 PM

    Hi,

    May I know which of your forms you are referring to? I'm unable to access or see this one: http://www.jotform.us/form/50277439575162.

    If you would like to an an input field for the Credit Card details to process payment, you can use Paypal Pro, Stripe or Authorize.net as payment processors.

    This will allow your users to pay using credit card.

    I hope this helps.

    Thank you.

  • Profile Image

    Answered by bbrander on February 09, 2015 at 12:36 PM

    I am using paypal pro. This is the form: formID=50277439575162. It is the PayPal Pro Form from your templates.

    Does the user get redirected to PayPal to finish the transaction? If not I need to be able to insert a place for them to enter their card information.

    Sorry, this is all so new to me.

  • Profile Image
    JotForm Support

    Answered by jonathan on February 09, 2015 at 01:03 PM

    I tried doing a test using your jotform http://www.jotform.us/form/50277439575162 but it seems that you had the form disabled.

    You can enable/disable the form.

     

    Does the user get redirected to PayPal to finish the transaction? If not I need to be able to insert a place for them to enter their card information.

    Since you are already using Paypal Pro payment tool, all the form user needs to do is to choose the card options in the payment. This will then allow filling in the card information before submitting the form.

    In Paypal Pro, the user will not be redirected anymore to Paypal.. the user will never leave your website/form.

    I suggest you review the -Difference-Between-PayPal-PayPal-Pro

    Hope this help. Let us know if you need further assistance.

    Thanks.

     

     

  • Profile Image

    Answered by azlistings on April 30, 2015 at 02:23 PM

    Can you tell us how you resolved your paypal express issue concerning the security header error?
  • Profile Image
    JotForm Support

    Answered by Mike_G on April 30, 2015 at 04:05 PM

    Hi, azlistings, 

    For us to better monitor your concern, I have moved your question to a different thread and you may get to that thread here.

     

    Thank you.