What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Canceled but just got billed again

    Asked by tonygold on February 08, 2015 at 04:10 PM



    I canceled my premium prescription on Jan 5th, and then was billed on Jan 8th and again today. This needs to stop and i need to be refunded for 2 months of service.


    - tony

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    JotForm Support Manager

    Answered by Jeanette on February 08, 2015 at 07:16 PM

    Very sorry for this inconvenience. I've refunded $19.90 for the latest 2 charges. The subscription is now disabled. you should not get another charge anymore.