Canceled but just got billed again

  • tonygold
    Asked on February 8, 2015 at 4:10 PM

    Hello,

     

    I canceled my premium prescription on Jan 5th, and then was billed on Jan 8th and again today. This needs to stop and i need to be refunded for 2 months of service.

     

    - tony

  • Jeanette JotForm Support
    Replied on February 8, 2015 at 7:16 PM

    Very sorry for this inconvenience. I've refunded $19.90 for the latest 2 charges. The subscription is now disabled. you should not get another charge anymore.