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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    DNS of my domain is changed. How to continue using custom domain feature?

    Asked by Fernando on February 08, 2015 at 11:24 PM

    Hi, I had custom url for some of my forms, but a few days ago I have changed the DNS of my domain because I have a new hosting, the fact is after the last change of DNS automatically the forms stop working..

    What should I do in order to use a new DNS and keep active my forms and custom urls ?

    thank you very much

    custom url dns My Forms domain
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    JotForm Support

    Answered by ashwin_d on February 09, 2015 at 07:56 AM

    Hello Fernando,

    If you have changed your DNS, you should go ahead and add a CNAME record which points to custom.jotform2.com. Basically you need to again follow the steps mentioned in the following guide on how to use custom domain with JotForm:  http://www.jotform.com/help/144-How-to-use-Custom-Domains-with-Jotform 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!