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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    DNS of my domain is changed. How to continue using custom domain feature?

    Asked by Fernando on February 08, 2015 at 11:24 PM

    Hi, I had custom url for some of my forms, but a few days ago I have changed the DNS of my domain because I have a new hosting, the fact is after the last change of DNS automatically the forms stop working..

    What should I do in order to use a new DNS and keep active my forms and custom urls ?

    thank you very much

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    JotForm Support

    Answered by ashwin_d on February 09, 2015 at 07:56 AM

    Hello Fernando,

    If you have changed your DNS, you should go ahead and add a CNAME record which points to custom.jotform2.com. Basically you need to again follow the steps mentioned in the following guide on how to use custom domain with JotForm:  http://www.jotform.com/help/144-How-to-use-Custom-Domains-with-Jotform 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!