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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Having trouble with payment section of form

    Asked by aafevents on October 17, 2011 at 02:59 PM

    Hello!

    We are hoping to begin using the Pay Pal Pro payment option within several of our forms.  I have gotten the necessary API information (username, key, signature) and tested integration successfully.  However, when running a trial submission, the following error is recieved after entering credit card info and pressing "submit"

     

    Invalid configuration: this transaction cannot be processed due to an invalid merchant configuration.

     

    Can someone advise us as to whether this is an error within our form, or something on Pay Pal's side?

     

    Thanks!

    Page URL:
    http://form.jotform.com/form/12290937102

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    Answered by yasinco on October 17, 2011 at 03:36 PM

    Ok,  please make sure you set  up everything correct or that could be the problem plus change the url to www.jotform.com and not form.jotform.com and see if that helps!

    ~Yasin

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    JotForm Support

    Answered by Mike_T on October 17, 2011 at 05:20 PM

    Thank you for contacting us.

    According to the following page, your problem is related to the merchant account configuration:

    10500  - error code
    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Occurs when you have not agreed to the billing agreement.

    10501  - error code
    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Occurs when the billing agreement is disabled or inactive.

    Please make sure that you have enabled and agreed to the billing agreement option under PayPal account.

    If you need any further help, please feel free to contact us.