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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am unable to login to my account.

    Asked by Robin Schortgen  on February 09, 2015 at 01:17 AM


    The login that we have for this account seems to no longer exist and don't know how to change it.

    We used to be able to log in under the username and password: deatona/deatona99

    But the site is not recognizing that. The email address linked to deatona no longer is active. Can we change the account over to another email address?

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    JotForm Support

    Answered by ashwin_d on February 09, 2015 at 08:48 AM

    Hello Robin,

    I am unable to find any details with username "deatona" or email address schortgenr@ics.edu.hk. Have you embedded your form in any web page? Please share the web page URL and we will take a look. Alternatively, you can also let us know your Form ID as well.

    I see that you last edited one form "#50387897014463". Is this your form? This form seems to be associated with account "icshmo" and the email address of this account is "tea****@ics.edu.hk"

    We will wait for your response.

    Thank you!