Submission Missing?

  • Profile Image
    amchamhk
    Asked on February 09, 2015 at 02:09 AM

    Hi,

     

    Would like to see if you can help checking your back-end server and see if there is any submission data received but didn't show to us?

     

    Because we have received email from clients claiming they have submitted the form but on our end we couldn't see the corresponding record, submit person should be vivian.so@hkacademy.edu.hk, submission date should be Feb 6

     

    Form: http://www.jotform.me/form/50218415416448

     

    This is very important to us as they are order form, would be great if you can help check your data log and see there is any missing submission and revert asap.

     

    Thanks,

     

    Godfrey

  • Profile Image
    Charlie
    Answered on February 09, 2015 at 09:07 AM

    Hi,

    Upon checking your form http://www.jotform.me/form/50218415416448, I see that it has only 4 submissions and all of them were received February 9, 2015. You can try checking your form's email history and see if there's a failed attempt or if you received a submission to that specific email, here's a guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    I've also checked our mail logs and can't seem to find any submission related to that email. The user might have failed to click submit or had internet connection related issues when he was submitting the form.

    I hope this helps.

    Kind regards.