Error when adding SMTP details

  • oneminuteblues
    Asked on February 9, 2015 at 6:33 AM
    We are unable to set up SMPT for email. It says there is an error, no matter what we do. We are using the correct info... so we used YOUR default "email address"  i.e. noreply@jotform.com).  Why are your servers so slow? When we use OUR email address with AppNitro MachForms on our other pages, the email notifications arrive in less the 6 seconds. Using your "no-reply" emails (because we can't use ours) takes 2-3 minutes to come into us.
  • Welvin Support Team Lead
    Replied on February 9, 2015 at 7:08 AM

    Hi,

    What is the error message? If you can add a screenshot here, that would be great so we know how that looks like. Because I have just tried it and it's working fine without any issues:

    Error when adding SMTP details Image 1 Screenshot 30

     

    The settings also worked in the notifier and I received it right away after submitting the form:

    Error when adding SMTP details Image 2 Screenshot 41

    Also, you mean this guide https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form, right?

     

    When we use OUR email address with AppNitro MachForms on our other pages, the email notifications arrive in less the 6 seconds. Using your "no-reply" emails (because we can't use ours) takes 2-3 minutes to come into us.

    -One factor to consider is your receiving mail servers. Maybe your server is checking the form emails for a possible spam. In this case, we advise adding us to your server whitelist: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. 

    -You can find more information in this guide and the solution to fix it: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    I hope that helps. 

    Thanks