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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Autoresponder email is not working

    Asked by oneminuteblues on February 09, 2015 at 06:33 AM

    We setup noreply@jotform.com and it wiliness notification. BUT WE NEVER RECEIVE THE AUTO RESPONDER"

    Nothing seems to work anywhere! Sometimes thing come in, and sometimes they don't.

     

    autoresponder email
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    JotForm Support

    Answered by Welvin on February 09, 2015 at 07:12 AM

    Hi,

    You are using our default noreply@formresponse.com. This shouldn't create any issues to the form, but if that's the case, you can add your own email address as the sender email through the SMTP or Mandrill methods:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    I personally recommend Mandrill so limits won't be a problem in the long run. Note that mail servers limit the outgoing emails per day, I guess the majority is 100 emails per day. Mandrill allows you send emails for 12, 000 per month, flexible per day.

    Thanks