What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications.

    Asked by krisforke on February 09, 2015 at 11:49 AM

    I have gone into my form, the email is set up correctly. I did a "test email" and it did not come through. I am not receiving submissions via my email. Here is the form link:


    My email is snowcoton@gmail.com

    Please let me know how I can receive email alerts when a form is submitted. Please reply to this email as I do not know where to look publicly.

    Thank you,

    Kris Forke

    Edelweiss Coton de Tulear

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 09, 2015 at 12:50 PM

    I checked our bounce-list, and your email address is not there, I also see that our mail logs shows good delivery of notifications:

    Could you please check your spam folder? In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com