Not receiving email notifications.

  • Profile Image
    krisforke
    Asked on February 09, 2015 at 11:49 AM

    I have gone into my form, the email is set up correctly. I did a "test email" and it did not come through. I am not receiving submissions via my email. Here is the form link:

    http://www.jotform.com//?formID=23625478870160

    My email is snowcoton@gmail.com

    Please let me know how I can receive email alerts when a form is submitted. Please reply to this email as I do not know where to look publicly.

    Thank you,

    Kris Forke

    Edelweiss Coton de Tulear

  • Profile Image
    BDAVID
    Answered on February 09, 2015 at 12:50 PM

    I checked our bounce-list, and your email address is not there, I also see that our mail logs shows good delivery of notifications:

    Could you please check your spam folder? In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com